Legal

Data Deletion Policy

How to request deletion of your personal data.

Last updated · 21 July 2026

1. Overview

Vound Brand UG (haftungsbeschränkt) (“we”, “us”, or “our”) is committed to your right to data privacy. Under the General Data Protection Regulation (GDPR), you have the right to request the deletion of your personal data. This page explains what data we hold, how to request its deletion, and what happens when you do.

2. What data we hold

niveau is local-first: the desktop app does its work on your own machine, and your files, prompts, and results stay there. As a result, most of your data is under your direct control and can be deleted by you at any time from your own device.

The personal data we may hold about you is limited to:

Contact details you send us — for example, the email address and any message you enter into a form on this website (access, download, enterprise, cloud, or support requests).
Correspondence — emails and support conversations you have with us.
Account data — if you use a hosted Cloud or Enterprise offering, the account information necessary to provide it.

3. How to request data deletion

You can request deletion in two ways:

Option 1: Email

Send a deletion request to privacy@niveau.work with:

Your name or account identifier.
The email address associated with your contact or account.
A clear request to delete your data.

Option 2: Support page

Visit our support page and submit a data deletion request.

4. What we delete

Upon receiving a valid deletion request, we will permanently remove:

Your contact details and any account data we hold.
Correspondence and message content associated with you.
Email and other contact identifiers.

Exceptions: we may retain certain data where required by law (e.g., tax records under § 257 HGB and § 147 AO) or for the establishment, exercise, or defense of legal claims. Anonymized or aggregated data that cannot be linked back to you may also be retained.

5. Processing timeline

Acknowledgment: within 48 hours of receiving your request.
Verification: we may contact you to verify your identity.
Deletion: completed within 30 days of the verified request.
Confirmation: you will receive email confirmation once deletion is complete.

6. Check deletion status

After submitting a request, you can check its status at any time by emailing privacy@niveau.work with your original request reference.

7. Legal basis

GDPR Article 17 — right to erasure (“right to be forgotten”).
BDSG — German Federal Data Protection Act supplementary provisions.

8. Contact us

For any questions about data deletion or this policy:

Vound Brand UG (haftungsbeschränkt)
Am Markt 11, 17309 Pasewalk, Germany
Email: privacy@niveau.work